From registering your account to preparing final messages and uploading important files, this guide walks you through every stage clearly and confidently.
Go to the registration page and enter the email address you want to use for Heritage Herald.
Create a password with at least six characters, including a mix of upper-case and lower-case letters, numbers or special characters. Check your inbox and select the confirmation link to activate your account.
What you'll do
Log in using your chosen email address and password. If either is entered incorrectly, you will be invited to try again.
If you cannot remember your password, you can create a new one and confirm the change by email.
What you'll do
Before preparing your legacy messages, run a test routine so you can see how Heritage Herald responds to your instructions.
For testing, dashboard wait periods can be changed between 1–52 hours, days or weeks. Remember to set the appropriate wait periods before activating your legacy messages.
What you'll do
Add people to one or both contact groups: Appointed Contacts (Tier 1), who can confirm whether your instructions should continue, and Message Recipients (Tier 2), who receive your personal messages and selected files.
The same person can be included in both groups, but their details must be entered separately in each section.
What you'll do
Appointed Contacts are notified if Heritage Herald is unable to confirm that you are active. They receive an email explaining that the process has started and are asked whether your messages should be released.
Use the pre-written message or edit it to suit your preferences. Once one Appointed Contact confirms release, the process can move to your Message Recipients.
What you'll do
Message Recipients receive a personal message written by you. Select Edit to write or update each message and, if required, create a secure link to files stored in your repository.
Select Update when you have finished editing.
What you'll do
Use the dashboard to save your settings, activate the process or stop it at any time. Always select Save after changing wait periods, contacts or messages.
When ready, turn the activation switch on. It turns green once active. Save again so the process remains active when you log out.
What you'll do
Your repository securely stores important files and folders. Select Create Folder, give it a clear name, then open it to upload files from your computer.
Create multiple folders whenever needed to keep everything organised.
What you'll do
Heritage Herald sends scheduled check-in emails based on your chosen timings. Responding to a check-in or reminder resets the process so it continues as normal.
If no response is received after all reminders, your Appointed Contacts are contacted. They can confirm whether messages should be released, and Heritage Herald records who confirmed the release and when.
What you'll do
There is a profound comfort in knowing you can share your final, heartfelt words with those you care about most. Our platform offers a secure and compassionate space to craft messages, letters or instructions, delivered only to your intended recipients.
This unique service helps your loved ones feel comforted and deeply connected to your enduring spirit, even after you're gone — a continuing bond, offering solace when it matters most.
Tier 1
Trusted confirmation contacts who help verify whether the process should continue when you do not respond.
Tier 2
The people who receive your final messages, documents and secure links to the files you selected for them.
Run a test routine first so you understand the process, confirm its accuracy and feel confident before activating your legacy messages.
Our knowledgeable, compassionate UK-based team is always ready to help.
